Modern Contact Center Solutions: A Complete Guide
In today’s fast-paced digital landscape, businesses constantly seek innovative ways to enhance customer interactions and streamline operations. Enter Contact Center as a Service (CCaaS), a revolutionary solution transforming how companies manage customer service. CCaaS leverages cloud technology to provide scalable, flexible, cost-effective contact center capabilities. This guide will explore the fundamental aspects of CCaaS, its benefits, and how it can drive efficiency and customer satisfaction in your business.
SD-WAN Demystified: A 30-Minute Guide for Business Leaders | The Video
Cybersecurity is the #1 concern for many business leaders today, and SD-WAN, software-defined wide-area networking, is one way to address that concern. Watch this replay, SD-WAN Demystified: A 30-Minute Guide for Business Leaders, to learn more about this important topic.
Secure Access Service Edge (SASE) for Hybrid Work Environments
In 2020, the way people worked changed, likely for good. Instead of being in the office most of the time, employees worked at home. Although some workers have come back to the office, hybrid work is here to stay. Secure Access Service Edge (SASE), pronounced “sassy”) is ideal for hybrid work, with its cloud-native architecture, centralized access policies and support of access based on device identity. Read on to learn more about this architecture and what it can bring to hybrid offices.
Put Artificial Intelligence to Work for Your Business
What will your company do with artificial intelligence, now that it’s a key technological trend? Artificial intelligence (AI, for short) holds the potential to revolutionize how your business meets its goals. Fueled by the natural language model of generative AI, automation of processes, data analysis, and streamlining tasks have all helped businesses work more efficiently. Read on to learn more about specific use cases for different aspects of your business.
SD-WAN: Transforming Enterprise Networking
Discover how SD-WAN transforms network performance, security, and reliability. Learn the benefits of SD-WAN over MPLS and best practices for implementation.
Transform Your Customer Experience: An Introduction to Contact Center as a Service (CCaaS)
Join Billy Talley, CEO of Teleconnect, and Michael Baillargeon, Solution Architect, to explore how CCaaS can revolutionize customer interactions. Learn about the key features, benefits, and implementation strategies of CCaaS that can enhance efficiency and customer...
Consider Managed Detection and Response to Keep Your Business Secure
We are entering the seasons of storms (including hurricanes and tornadoes), wildfires and other possible disasters. Even a power outage of short duration can affect your business. What if you ship orders because of an interruption in your order processing service, for example? Or what about a bigger disaster, that takes your business out of operation for days or weeks? Read on to learn more about the importance of disaster preparedness for keeping your business running.
Disaster Preparedness for Business Recovery
We are entering the seasons of storms (including hurricanes and tornadoes), wildfires and other possible disasters. Even a power outage of short duration can affect your business. What if you ship orders because of an interruption in your order processing service, for example? Or what about a bigger disaster, that takes your business out of operation for days or weeks? Read on to learn more about the importance of disaster preparedness for keeping your business running.
Five Ways to Improve Your Restaurant Operations with UCaaS
In today’s digital age, Unified Communications as a Service (UCaaS) can play a pivotal role in enhancing your restaurant’s performance. In case you haven’t heard about it, UCaaS is a cloud-based communication solution that integrates various communication tools into a single platform.
Password Best Practices Keep Your Business Secure
According to an article in the HIPAA Journal, May 2nd was “National Password Day.” You didn’t know there was such a day? National Password Day was declared in 2013 to bring awareness of both the importance of passwords in keeping personal and company data safe, but also about password risks and best practices to mitigate those risks. Read on to learn about the state of thinking about passwords, and how to better manage login credentials.