Transform Your Customer Experience: An Introduction to Contact Center as a Service (CCaaS)
Join Billy Talley, CEO of Teleconnect, and Michael Baillargeon, Solution Architect, to explore how CCaaS can revolutionize customer interactions. Learn about the key features, benefits, and implementation strategies of CCaaS that can enhance efficiency and customer...
Consider Managed Detection and Response to Keep Your Business Secure
We are entering the seasons of storms (including hurricanes and tornadoes), wildfires and other possible disasters. Even a power outage of short duration can affect your business. What if you ship orders because of an interruption in your order processing service, for example? Or what about a bigger disaster, that takes your business out of operation for days or weeks? Read on to learn more about the importance of disaster preparedness for keeping your business running.
Disaster Preparedness for Business Recovery
We are entering the seasons of storms (including hurricanes and tornadoes), wildfires and other possible disasters. Even a power outage of short duration can affect your business. What if you ship orders because of an interruption in your order processing service, for example? Or what about a bigger disaster, that takes your business out of operation for days or weeks? Read on to learn more about the importance of disaster preparedness for keeping your business running.
Five Ways to Improve Your Restaurant Operations with UCaaS
In today’s digital age, Unified Communications as a Service (UCaaS) can play a pivotal role in enhancing your restaurant’s performance. In case you haven’t heard about it, UCaaS is a cloud-based communication solution that integrates various communication tools into a single platform.
Password Best Practices Keep Your Business Secure
According to an article in the HIPAA Journal, May 2nd was “National Password Day.” You didn’t know there was such a day? National Password Day was declared in 2013 to bring awareness of both the importance of passwords in keeping personal and company data safe, but also about password risks and best practices to mitigate those risks. Read on to learn about the state of thinking about passwords, and how to better manage login credentials.
Cybersecurity Challenges for Small to Medium-Sized Businesses
Cybersecurity, ever a topic for businesses of all sizes, poses special challenges for small to medium-size businesses. Not only can they be special targets for bad actors, but they also deal with tight budgets and at times a lack of understanding of what cybersecurity means. Read on to learn how a small business can meet cybersecurity challenges and build strong defenses.
Implementing Your Artificial Intelligence Strategy
The explosion in popularity of artificial intelligence (AI) is hard to ignore, as one of the biggest – if not the biggest–technology trends in 2024 and beyond. How will your business use this technology? Read on to learn about developing a strategy to harness AI’s power.
Using SD-WAN to Enhance Hybrid Work
n the last several years, remote and hybrid work environments have become common. Many offices have at least a partially remote workforce, and this calls for communications applications that are always on and helping workers to collaborate effectively. To learn about leveraging software-defined wide area networks for seamless communication, read on.
Trends in Cloud Computing
Cloud Computing is a commonly-used term, but the concept has been in the works for decades. In recent decades, cloud has come into its own as a powerful mode of computing used for businesses large, medium and small. Read on to learn about current and future trends in cloud computing.
Unified Communications for Business Success
Remote work has existed for decades, but got a big push just a few years ago, with so many away from the office. And some workers are staying remote, part of companies facilitating hybrid work environments. Business telecommunications needs to be up to the task, equipping workers to collaborate and communicate to get things done. Read on to learn more about the benefits of telecommunications technology for a connected workforce.